Refund policy

Returns and exchanges

 

All Baldy items are made to order in the UK, printed specifically for you once you place your order. Because of this, we're unable to accept returns or exchanges for wrong size, wrong colour, or simple change of mind once an order has been placed. Please check our Size Guide carefully before ordering, and get in touch if you're unsure — we're happy to help before you buy.

 

Faulty or damaged items

 

If your item arrives faulty, damaged, or misprinted, please contact us at thebaldybrand@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll replace it free of charge or issue a refund, at our discretion.

 

Cancellations

 

Because production starts shortly after ordering, we can only cancel or amend an order if you contact us within a few hours of placing it, before production begins. Once an item has entered production it cannot be cancelled.

 

Refunds

 

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

 

Contact us

 

For any questions about returns, refunds or a faulty item, email thebaldybrand@gmail.com.